Director of Product (Retention)

🌟 Allow us to introduce ourselves

CSGORoll, a gamified skins trading platform, is the market leader in the industry with over 1 million active users. Currently serving North America and Europe, this platform aims to expand to non-English markets as well, bringing a unique gamified experience to users around the world. First launched in 2016, CSGORoll went through a rocket ship growth since the announcement of the CS2 game. The revenue has soared to new heights, surpassing our current headcount. Up until now, we have been relying on intuition alone, without data. Shocking, right? Now, it's time to take things up a notch. Picture this: improved operational procedures, visionary senior leadership, venturing into new non-English speaking markets, cutting-edge product development, turbocharged SEO, and eye-catching paid ads. We welcome you, a skilled professional to bring your skills to the table and bring the company into a whole new league with us!

For which tasks (responsibilities)?

🚀 Your mission as a Director of Product (Retention)!

Your primary mission is to ensure our users' continued engagement and satisfaction while maximizing their lifetime value on our platform. You will lead initiatives focused on driving user retention, enhancing monetization strategies, and improving customer support experiences.

What you’ll be doing:

• Be responsible for the user retention of the brand.

• Develop and execute comprehensive LiveOps/CRM strategies to improve user retention and increase monetization, with a focus on VIP users.

• Utilize a deep understanding of iGaming and social casino games, including slots and casino games, to optimize the gaming experience and drive user engagement.

• Lead the customer support and responsible gaming journeys, ensuring timely and effective resolution of user issues while promoting responsible gaming practices.

• Implement NPS measurement and improvement initiatives to enhance user satisfaction and loyalty.

• Reporting to the CEO, collaborate closely with cross-functional teams, including product, engineering, marketing, and data analytics, to drive product enhancements and feature developments that align with retention and monetization goals.

• Analyze user data, feedback, and market trends to identify opportunities for product improvements and optimization.

• Hire, mentor, and support product managers within the retention team, fostering their growth and development.

• Stay updated on industry trends and best practices in LiveOps, CRM, iGaming, and Responsible Gaming to drive innovation and maintain a competitive edge.

What kind of professional are we looking for?

• Bachelor's degree in business, computer science, or a related field.

• 5+ years of product management experience, with a focus on LiveOps/CRM and user retention in the iGaming or social casino industry.

• Deep understanding of iGaming and social casino games, including slots, casino games, and ideally sports betting.

• Experience in customer support and NPS management, with a strong focus on delivering exceptional user experiences.

• Solid understanding of responsible gaming principles and regulations.

• Excellent communication and stakeholder management skills, with the ability to effectively collaborate across teams and influence decision-making.

• Experience leading and mentoring a team of product managers and analysts, fostering a culture of innovation and excellence.

• Experience with agile methodologies and product management tools.

• A passion for gaming and a commitment to delivering high-quality user experiences while upholding ethical standards.

What are the conditions and bonuses?

• You’ll grow as a business leader - This is a key role for us, providing a unique opportunity for a very broad learning curve and getting to know every aspect of a fast-growing gaming organization — and eventually being able to grow into a wide set of roles. You’ll be able to influence the strategic direction and move the needle in nearly every aspect of the business while using and honing a very wide set of skills. For any additional educational needs, we’ll set you up with a learning and development budget.

• A focus on flexibility and balance - We are firm believers in focusing on outcomes over controlling the process — and our remote-first, flexible-working-hours approach to work proves it! We want you to be able to do your best work without worrying about things like equipment, so we’ll set you up with a work-from-home budget so you can arrange your space to best serve your needs. This is a role that requires a lot of mental resources and resilience, so we want to mention that our employees have access to Spill, an employee mental health platform.

• You get to work with a brilliant team in a fast-growing environment - We’re a young and fast-growing company building some amazing products in our diverse portfolio, with endless opportunities for wins big and small — and every year we organize a big offsite to celebrate them.